How can we
help?
Quick answers to the questions we hear most often. Still stuck? Real humans are a tap away.
No. Just your phone number and first name. We'll send a quick verification code to confirm you're real — that's it.
Your next visit is even faster: enter your number and we'll remember you.
Contact your barber shop directly by phone or WhatsApp — they can cancel or reschedule for you. Free of charge up to 2 hours before your slot.
Yes — just enter their name and phone number. They'll receive the confirmation and reminders directly.
It means you'll get whoever's free at the time you pick. Usually a faster way to book, and the shop assigns the best available barber.
Your choice. Pay online now to lock in your slot, or choose "Pay cash at shop" and settle up when you arrive.
Yes. We use Stripe — the same payment processor used by Apple, Shopify, and millions of businesses. We never see or store your card number.
Refunds are handled by the individual shop. Reach out to them first; if it's not resolved within 48 hours, contact us and we'll step in.
Text us "DELETE" from your registered number, or email privacy@zaffe.app. We'll confirm and wipe your record within 48 hours.
Just start booking with your new number — it'll create a fresh profile. If you want to migrate past appointments, reach out and we'll merge them.
Reply STOP to any reminder message. You'll still get booking confirmations, but no reminder pings.
A one-time setup fee plus a monthly subscription. See the pricing page for current rates. Cancel any time.
Not at all. The onboarding walks you through it in about 10 minutes — add your services, set your hours, download your QR code, start taking bookings.
Customers message your shop's WhatsApp number. The bot handles scheduling, confirmations, and reminders automatically. You only step in if something needs a human.
Still need a hand?
Our team replies to every message, usually within a few hours.